Customer Testimonials
Working with Cesar and the team there was a fantastic and a smooth experience. I really appreciate the way we were treated and I felt like we got a fair deal from fair and honest people. If I ever need another car, I will come back in a heartbeat.
After a squirrel chewed through the wiring in my car, I was very impressed with the way the team handled the situation. Their professionalism, attitude, and communication throughout the entire process were excellent. They kept me informed and made the whole experience much easier. I truly appreciate their outstanding customer service and would highly recommend them.
Very pleasant experience. We had our eye on a used 2018 Odyssey they had for two weeks since ours was totaled. The folks at Arlington Buick GMC continued to follow up with us via text, and even already had the car prepared for a test drive when we got there. Alexsei went above and beyond accommodating us, taking into account that I knew about the upcoming 105K maintenance needed based on my review of the Carfax, and we worked out a number based on that. Alexsei’s backstory was also awesome to listen to, and even showed us pics of his ... Read More DealerRater - Nov 9, 2026
Totally great experience. I was even brought into the mechanics space to be shown the problem area. So professional!
Amazing customer service and salesman support, great variety of vehicles. It was a pleasure purchasing our vehicle from here
(Translated by Google) I bought a Sierra, I am 100% satisfied. Alexey is the best seller at GMC. I recommend contacting (Original) Купив сієру,задоволений на 100%. Олексій найкращий продавець в GMC. Рекомендую звертатися
Kevin Fortman gave us excellent service! He was patient, friendly, knowledgeable, and accommodating.
Excellent customer service, fair prices, and mechanics who truly know the Hummer H2. Hard to find this level of expertise. Highly recommend!
Nicolette, Kevin and Scott were great. Very nice and they helped me get the suv I wanted.
Shelly Barrb sold my cousin ramy a great ford explorer. Gave me a great price and had excellent customer service.
I was in the market for a pre-owned vehicle and the staff at this dealership was very friendly. Cesar was very professional and not extremely pushy like other salesman. He was attentive to what i was looking for and helped me get my car the same day. Very glad I dealt with him. He also speaks Spanish so a huge plus.
Arlington Heights Buick GMC has been our dealership for years. We buy our new and used vehicles from them, and their service team is top notch. Waiting for Buick to offer an EV before we buy our next vehicle from them.
I can’t say enough good things about our experience with Kevin! Buying my 16-year-old daughter her very first car was such a special milestone, and Kevin went above and beyond to make the entire experience exceptional. He was patient, knowledgeable, and genuinely cared about making sure she felt comfortable and confident with her new car.
He took the time to walk her through all the features, explain how everything worked, and make sure she knew how to use it all before driving away. That extra effort meant so much to me as parent.
His kindness, patience, and attention to ... Read More Google - Nov 2, 2026
I purchased a 2000 Corvette from Arlington Heights Buick last week. Joel was my salesman and he was great. Everything went smoothly for the most part. They let me take the car to my mechanic to have it looked over. Negotiations were fine. The one issue I had, we shook hands at 6PM on a price for a cash deal. I didn't get into Finance to pay until 8:15PM, more than 2 hours later. For a cash deal. The 2+ hour wait was just ridiculous.
I purchased a 2000 Corvette from Arlington Heights Buick last week. Joel was my salesman and he was great. Everything went smoothly for the most part. They let me take the car to my mechanic to have it looked over. Negotiations were fine. The one issue I had, we shook hands at 6PM on a price for a cash deal. I didn't get into Finance to pay until 8:15PM, more than 2 hours later. For a cash deal. The 2+ hour wait was just ridiculous.
We recently purchased a 2026 Buick Envision Avenir from Arlington Heights Buick GMC and had a great experience! Shelley Barr and Sales Manager Nicolette Grivas were friendly, helpful, and worked with us to put together a fantastic deal. We truly appreciated their time, patience, and willingness to work with us. We're very happy with our new Buick! Thank you both!
Great and friendly staff no pressure when it comes to buying. Eliot was amazing
The salesman, sales manager, and the Mike our Business Manager did a great job for us. They didn’t have the truck we wanted but they went out and found it for us. Great group of people very customer focused.
(Translated by Google) Excellent place, excellent service, highly recommended (Original) Exelente lugar , exelente atención, muy recomendados
Very comprehensive is their approach to the 30K check up. There are specific things they look for and if they were unnecessary to do they suggested not to do them at this time (the vehicle has low wear and mileage). They also made notes for my file and also checked for every outstanding Technical Service Bulletin or recalls and addressed them if needed. Friendly and efficient.
Cesar martinez un gran persona ,muy amable y rápido en solucionar me lleve una hermosa chevrolet express
We had our car serviced at Arlington Heights Buick GMC. They did a great job and got it done quickly. Mark in Service kept us updated on the progress.
Good experience, but don’t like the fact that I wasn’t given a finance percentage when I asked. Then I came with 4.5 from a credit union said I was given that but when I checked my papers after I left I was given 5.6%
Elliot was great
Thank you Shelly Barr!!I am above and and beyond happy. I had an excellent experience. She made sure I was taken care of, was patient with me, answered all my questions and made sure I was making the right decision for my family. Thank you!!!
everyone I dealt with were friendly, polite and informative
Shopping for a vehicle from a consumer’s perspective shouldn't involve unprofessional remarks. While trying to negotiate, I received a message stating, 'It seems you know more about this business than I do.'
To start with, it's often hard to tell who you are actually messaging with through these dealership systems,whether it's automated, an internet coordinator, or the salesperson themselves. But regardless of who is behind the keyboard, making unnecessary and dismissive comments doesn't build trust. A simple, respectful 'we can't make the numbers work' goes a long way. If you are selling cars, ... Read More Google - Oct 23, 2026
(Translated by Google) Alexey is a fantastic guy, he came, saw, conquered, and did everything efficiently and quickly, even though others couldn't. 10/10 (Original) Алексей бомбовый чувак пришел увидел победил все сделал качественно и быстро хотя другие не могли 10/10
From the moment we called to inquire about a vehicle Victor was welcoming and very pleasant on the phone to looking for the right vehicle Caesar the salesman was incredible, he showed us a variety of models in our price range and was at no point aggressive about making us purchasing a car. Very chill and made purchasing our vehicle very comfortable and stress less. Highly recommend Arlington Heights GMC
I want to say thank you about service! It’s was very good about all!
The dealership is the best dealership ever. The customer service at this dealership should be acknowledged for always being very cautious and friendly towards me.. I want to to acknowledge the acknowledge this, the following people Shelley Barr, Mike O, and Nicolette G for all their help. They are the best.
Greetings to all friends! I want to share my impression of this car dealership and directly about the manager named Alex, this wonderful young man helped me a lot with the choice of car, explained everything in great detail, showed, and we chose the car of my dreams 👍 I really liked his professional approach to customers, I highly recommend Alex directly to everyone, he is the best of the best!!! I wish your car dealership to continue to prosper, you really make our lives happier 😀 all the best to you and see you again.
Shelley is best, she stayed in touch with me and helped me get my dream car, got me a good deal and even better insurance rate than I already have, couldn’t be happier.
My 2024 1500 diesel with 45k miles went into limp mode due to an injector failure, while pulling a loaded trailer on the highway, traveling from Wisconsin to Kentucky,. It happened on a Sunday afternoon. Arlington Heights GMC worked me in first thing Monday morning. They quickly diagnosed it and started working on it. Even though they didn’t have the injector available, they got it later in the day and were able to get me on the road the very next morning. They even took the extra time and effort helping store my loaded trailer overnight inside their fenced storage area ... Read More Google - Oct 17, 2026
The workers here were beyond professional and very helpful, Cesar Martinez helped me pick up a new GMC truck and made the process extremely easy for me. I am very grateful for having had found this dealership
Victor and the whole team were amazing. Helped get me the exact car we were looking for and got me the best price.
Everyone is Extremely professional and easy to work with. Victor made our whole experience amazing and got me the exact car I was looking for. Definitely will be back
I have written a review and a note back to you on this already. I have been a very long time customer of your dealership I really like all the people there. Your pricing is not competitive anymore (BRAKES and oil Change) I will be shopping your pricing and not be the loyal customer I have been moving forward. Now I will shop my new truck that I will be in the market for as well. The last three vehicles I purchased from your dealership. New owners new policy. No loyalty anymore!
Great atmosphere and most importantly great people. Made my first experience buying a car an enjoyable one.
I had a great experience working with Aleksei Eremenko to purchase a used Buick Envision that was in excellent condition. They took the time to make sure everything worked out well for me, and helped to make sure we were comfortable throughout the process. I would highly recommend coming here for their great customer service, and good selection of new and used vehicles.
(Translated by Google) Friends, I always dreamed of buying my own pickup truck to work for myself, but I didn't have such opportunities, and my credit history was also a bit lacking. But after getting to know Alexey and contacting him, he found a way out of the situation and resolved my issues, for which I want to thank him. Now I own my own pickup truck. Special thanks to his team, as well as the overall service and maintenance are top-notch. If anyone is looking for something new with a new vehicle, then definitely contact this location and ... Read More Google - Oct 13, 2026
Ceaser Martínez did an excellent job of making this experience worthwhile! We would definitely recommend working with him to get great deals and a pleasant atmosphere!
Ceaser Martínez did such an excellent job with providing a great experience! We were able to get a great offer on our new car and we would definitely talk to him again to buy another car someday!
This is the best dealer and Shelley is the best salesperson. Highly recommend them.
5-Star experience from the moment we arrived! Cesar and Mike provided great customer service, they answered all my questions and concerns very clearly making me feel very comfortable with the purchase of my vehicle! Exceptional Service from all the team!
I had a great experience buying my car thanks to Aleksei. He was professional, friendly, and very helpful throughout the entire process. He answered all my questions, explained everything clearly, and made the whole experience easy and stress-free. I really appreciate his honesty and excellent customer service. If you’re looking to buy a car, I definitely recommend working with Aleksei. Great guy and great service!
Shelley was great to work with. They made the process very easy from sales to finance. Love my new truck
I’m very pleased with my service. Cesaaer is one of the best sales person I have ever worked with. He cares about the customer and their safety. I would recommend him and your business without hesitation. I love my new car.
Fantastic and very professional team
Shelley Barr was fantastic throughout the entire purchasing process. We live in SC and she and her team made the remote purchase process painless and easy. I would highly suggest her and Arlington Heights team!
I want to share the service I had with Aleksei at Arlington Heights Buick GMC. His hospitality, transparency, and communication blew me away and made my purchase a wonderful experience. The rest of his team was great to work with as well. I would recommend them to anyone!
Thanks to Aleksei—he is a very helpful person who assisted me in buying a truck. I am very grateful to him.
Stephanie D and Mark in service went beyond good customer service to take care of us.
Great to work with. Very responsive. Overall quick and easy purchase. Thanks Victor
Victor was great to work with on purchase of used vehicle. Full customer services, quick responses and took the time on making a special purchase!
Shelley was wonderful, very informative and very positive attitude the whole time. Makes you feel comfortable right away. Shelley was great start to finish, answered every question I asked accurately without issues. Talked with her over the phone and came all the way from Michigan to purchase a GMC truck through her.
Shelly took her time with us we totally appreciated it, She is a one in a million
Awesome dealership to do business with!
If I could give this place negative starts I would. I would not recommend this dealership. The car they sold me gave me repeated mechanical problems over the three years I owned it, and my experiences with both service and sales were incredibly frustrating.
I once waited about nine hours for an engine-light issue that was supposedly “fixed,” only to have to come back because it wasn’t. The second time, manager Mike argued with me that the repair had been done correctly, despite another employee agreeing it had not, and I still ended up waiting another three hours. He ... Read More DealerRater - Sep 24, 2026
Excellent service! Arlington Heights Buick GMC was professional, courteous, and outstanding.
Overall just a great place. Friendly and respectful.
Eliot was my sales person he is a very nice guy.. a very respectful and knowledgeable guy.
If I could give this place negative starts I would. I would not recommend this dealership. The car they sold me gave me repeated mechanical problems over the three years I owned it, and my experiences with both service and sales were incredibly frustrating.
I once waited about nine hours for an engine-light issue that was supposedly “fixed,” only to have to come back because it wasn’t. The second time, manager Mike argued with me that the repair had been done correctly, despite another employee agreeing it had not, and I still ended up waiting another three hours. He ... Read More Google - Sep 23, 2026
Great experience of buying the car here Aleksei was amazing. Gave me the best deal 0% APR for amazing truck.
The purchasing process was seamless. Great salesman, sales team, GM, Finance Manager & service department. I plan to purchase again in the near future.
Ceaser was great to work with made the transaction smooth and easy would recommend him !!!
The dealership did a great job hiring Victor. Victor is a great asset to the dealership.
She is wonderful! Very good at communicating and making sure customers are comfortable making a decision.
The dealership appears to be involved with extended warranty companies who are scamming. Not paying repairs After approval. I’d steer clear of these people
Nice selection of vehicles to choose from. Cesar Martinez was very helpful and knowledgeable about the different models. Cesar went above and beyond to get us the best deal possible. We have purchased multiple vehicles from this dealer and would definitely go back.
I found the used sales manager to be rude, undermining and aggressively hard.
This past Labor Day, my father and I had come into Arlington Heights Buick GMC to take a look at a brand new 2026 Buick Enclave Sport xx that we had found online the day prior. We had the privilege to work with Eliot, who was courteous in showing us the vehicle, going on the test drive with us, and ultimately getting the deal done.
I was beyond impressed with how smooth the transaction was start-to-finish. There were no gimmicks here. I've been on both the good and bad end of car deals at the many dealerships I've had ... Read More DealerRater - Sep 10, 2026
Cesar was up front, transparent and thorough. He really knew how to explain the tech.
Thanks Cesar for showing me a lot of cars and I finally picked the best! You are amazing, no pushy or pressure. Team offered coffee and water. Service was amazing from start to finish. Financial part was easy , Mike from finance office is a very professional, made me relax and feel so welcomed. I’ve got registration sticker and license plates right away. In a few hours I had my dream car. Highly recommend to check Arlington Heights car dealership Buick and GMC. Seriously, I was amazed with service! Keep doing an amazing job!
Tuvimos una magnifica experiencia mi hermano y yo con Cesar Martinez, nos dio un buen negocio y el financiamiento tambien fue muy bueno. Lo recomendamos al vendedor Cesar y al dealer 100%
Victor was energetic throughout the whole car buying process. He helped with our trade in and was eager to make sure we knew we were getting a good deal. He made everything feel easy, answered our questions and listened to our needs. Aleksi also helped us by letting me test drive the car the day before and answering our questions with our kids and car safety.
Victor was outstanding, he was very thorough, answered all our questions and worked very to get the deal done ! We would definitely recommend Victor to anyone looking to purchase a car.
Cesar M. and Victor M. Very kind and helpful with any questions I had. Thanks !
Victor M. was great He explained everything about my car. I would recommend Victor to anyone who wanted to buy a car
I brought my two generic key fobs to the dealership to get programmed. When they give me the key fobs back, they said you’re all set. I tested the key fobs and realized one of them was not programmed correctly. I asked the technician why one didn’t work completely and he says well they’re cheap key fobs. I wish he would’ve told me that one was not working before I had to ask him. I would understand this, but I had to probe to find out that one fob did not work to lock the car. ... Read More DealerRater - Sep 1, 2026
Cesar Martinez was great to work with from start to finish, overall great experience here.
I’ve been bringing my vehicle to Arlington Heights Buick GMC since purchasing it, and I specifically want to recognize Mark Lubrano for the exceptional service and support he has provided me.
Mark is genuinely one of the biggest reasons I continue coming back to this dealership for all of my service needs, even though it is a bit of a drive for me. Every time I’ve worked with him, he has been professional, patient, welcoming, and incredibly helpful.
What I appreciate most is that Mark actually takes the time to listen to my concerns and explain what is ... Read More DealerRater - Aug 28, 2026
I dealt with honest and straightforward people who delivered what they promised. Cesar was very well versed on the tech and was able to explain ti thoroughly.
I was referred to Shelley Barr and my experience was over the top! I will refer her to many people.
Visited service department for routine maintenance on my 2025 Buick Envista Avenir. Service was prompt and friendly. Explained the rewards program that I wasn’t aware of. Offered additional services but we’re not pushy in any way.
kind and welcoming staff. They are patient and want the best for you. great experience.
Mike Evans my service writer is the kindest gentleman. And lets me know just what I need to take care of with my car.
This is the second vehicle i bought at this dealer in the last eight years. My salesman Eliot listened to my needs, and got me a grat deal.
Near perfect experience at a car dealership. Went in not knowing exactly what I wanted. Cesar (salesman) was very knowledgeable and answered questions when I had them, but he let me work through the decision process without being pushy or overly assertive - which I appreciated. Mike in Financing was efficient and got me on the road quickly. I would definitely use this Dealership again!
Bought a used 2015 Mini Cooper S in August of 2025 from Arlington Height Buick GMC and today barely a year later I have just been informed by my local Mini dealerships service department that my engine is blown and needs replaced. Thanks for selling me a lemon… now I get to spend more money than I bought the car for making it run again, $12,000 to be exact. Absolute joke of a dealership and this isn’t even the first issues I had.
They hid cosmetic damage from me when I asked for a walk around as I was buying online and ... Read More Google - Aug 13, 2026
Excellent dealership to work with. The easiest and painless car buying experience I've ever had. The sales team was exceptional. Andrew, Nicolette, and Mike The finance manager were so easygoing. The dealership was very accommodating in every way.
Had a great experience buying my Nissan NV200 at Arlington Heights Buick GMC. Alex (Aleksei) was fantastic to work with—professional, straightforward, and made the whole process quick and hassle-free. Highly recommend working with him!